TLSAA

Simulcast FAQs

• How can I manage my purchases?
• How do I bid?
• What time does the lane start?
• How do I turn the sound on/off?
• Where can I see my purchases?
• How do I set up an alert to know when my vehicle is running?

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Registration

• What is required to register with your auction?
• In the XL Marketplace, I cannot select my dealership
• How Do I Register Online?
• Who can I contact with questions about registration?
• How can I register with Lone Star Auto Auction?

Buyers

• Auction Access Membership Fee
• Will you send the title?
• Do you allow the public to buy from your auction?
• Am I required to purchase an inspection?
• What type of payment methods are accepted?
• Is there an online fee in addition to regular buy fees?

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Sellers

• When will I receive payment if my vehicle sells?

Arbitration

• How long do I have to arbitrate a vehicle I purchased online?

Transportation

• During what hours can I pick up a vehicle?
• Who do I call to arrange out-of-town transportation?
• What is your geographic range for transportation?

General Info

• How do I become an auto dealer?
• Who can I call about a repossessed vehicle on your lot?
• Can the public attend this auction?

Online

• Tour Our System
• Forgot My password.
• How can I update or change the email on my account?
• I can't hear audio or see video. What should I do?
• Technology Support for Mac
• Add Your Auction Access Number to Pipeline

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