Public

FAQ

• How do I become an auto dealer?
• Who can I call about a repossessed vehicle on your lot?
• Can the public attend this auction?

Registration

FAQs

• In the XL Marketplace, I cannot select my dealership
• How Do I Register Online?
• Who can I contact with questions about registration?
• How can I register with Lone Star Auto Auction?

Buyers

FAQs

• ★ Auction Access Membership Fee
• Will you send the title?
• Do you allow the public to buy from your auction?
• Am I required to purchase an inspection?
• What type of payment methods are accepted?
• Is there an online fee in addition to regular buy fees?

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Sellers

FAQs

• When will I receive payment if my vehicle sells?

Arbitration

FAQs

• How long do I have to arbitrate a vehicle I purchased online?

Transportation

FAQs

• During what hours can I pick up a vehicle?
• Who do I call to arrange out-of-town transportation?
• What is your geographic range for transportation?

Simulcast

Troubleshooting

• Forgot My password.
• How can I update or change the email on my account?
• I can't hear audio or see video. What should I do?
• Technology Support for Mac
• Add Your Auction Access Number to Pipeline
• Error Messages in Edge Pipeline

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Overview

• Forgot my password.
• Review Our Sale
• Tour Our System