Online Auction Support

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Latest activity by Online Auction Support
  • Online Auction Support created an article,

    What is required to register with your auction?

    To register, you must be registered with Auction Access. You can fill out the form by clicking here. Once you complete the registration process, you will be issued your 1-million number, which you ...

  • Online Auction Support created an article,

    Auction Access Membership Fee

    Auction Access is rolling out a new membership fee which is currently mandatory for all new dealer reps, and will soon be required for all existing dealer reps.  If you are a new rep, you will be r...

  • Online Auction Support created an article,

    Add Your Auction Access Number to Pipeline

    Login to edgepipeline.com Click the drop down arrow next to your photo in the top right corner and select "Account Preferences." Under Account Setup select AuctionAccess Enter your 9-digit Aucti...

  • Online Auction Support created an article,

    Who can I contact with questions about registration?

    For Account Questions: Email: melissa@lsaalubbock.com Tel: 806-745-6606   For Technical Support: 855-469-7272 Ext: 729

  • Online Auction Support created an article,

    Error Messages in Edge Pipeline

     If you receive this error, it may resolve itself within a few minutes. The system is in the process of sending your data to the auction. After 5 minutes, log out, log back in, and you should ...

  • Online Auction Support created an article,

    Trouble Logging In?

    Sometimes you will try to log in by AuctionAccess # and it will not go through. Make sure that you try logging in by e-mail address and the one you are typing in to login in is correct. If you hav...

  • Online Auction Support created an article,

    Will you send the title?

    If you are having the vehicle(s) picked up, we can send the title with the transporter only if you are using our transport service. Otherwise, we can do one of the following: Send via regular mail...

  • Online Auction Support created an article,

    During what hours can I pick up a vehicle?

    Mon - Wed: 9am-4:50pm (EST) Thursday: 9am-8:00pm (EST) Friday: 9am - 12:45pm (EST) After Hours If you need to make after hour arrangements, you will need to contact the auction during business ...

  • Online Auction Support created a post,

    WHY SHOULD DEALERS FEEL COMFORTABLE ABOUT BUYING ONLINE AT LONE STAR AUTO AUCTION?

    Sometimes customers do not know what goes on behind the scenes. So we thought we would take the time to briefly explain what Lone Star is doing to improve the online experience for dealers. It all ...

  • Online Auction Support created an article,

    Tour Our System

     Video Training Recommended: Click on the square box in the bottom right for a full-screen view.   Visual Outline View Printable Instructions: Instructions for Repping Online Instruction...