Online Auction Support
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Recent activity by Online Auction Support-
Arbitration Policies
We abide by NAAA Arbitration Policies and also have implemented our own policies as well. Please familiarize yourself with both. Thank you!
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How do I bid?
To bid... go to the yellow section located to the right of the video. When bidding is in progress, you will see new offers appear. Click on the offer to accept. Be sure to listen to the auctioneer ...
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What time does the lane start?
Wednesday: Inops 9:00 AM CDT / Dealer 9:30 AM CDT The sale usually begins with the start of the first lane followed by scattered start times for additional lanes. Please tune in at the beginning of...
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How do I turn the sound on/off?
Check the following: Above the video, there is a speaker icon: Flashing Yellow Speaker Icon: the audio is streaming. Check your speakers, or message support for assistance. Blue Speaker Icon: You...
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Where can I see my purchases?
To view your activity... Go to the dark blue pane located to the left of the simulcast video screen. At the top of the pane you'll see 3 horizontal lines followed by an icon that looks like a chart...
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How do I set up an alert to know when my vehicle is running?
Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page. On...
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How can I manage my purchases?
Download the AVC Dealer App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...
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Why does there seem to be a delay?
To ensure the quality of the broadcast, the simulcast event is monitored by the online support team. If you are experiencing a delay, it could be due to local network issues. It may also be due to ...
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Why didn’t I get the vehicle when I was high bidder?
Your bid may have been overridden due to oversight of a floor bid. This means that the clerk may been delayed in entering a floor bid, and was prompted by the auctioneer to make the correction. As ...
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What is required to register with your auction?
To register, you must be registered with Auction Access. You can fill out the form by clicking here. Once you complete the registration process, you will be issued your 1-million number, which you ...